Return and Warranty

    1.    All products offered in the online store justliving.lv are covered by warranty service in accordance with the warranty conditions specified by the manufacturer. The warranty service period for the product is indicated in its description, and for some products, it can be up to 3 years. Upon purchase, warranty documents are issued to the buyer together with the product, detailing the terms of warranty service.

    2.    To avoid misunderstandings, please check during receipt of the product whether the warranty documents are filled out correctly. Warranty documents are valid only if they clearly and correctly indicate:
    1.    Product model,
    2.    Serial number,
    3.    Date of sale,
    4.    Signatures of the seller and the buyer,
    5.    For legal entities, the seller’s seal is clearly visible.
It is prohibited to make any changes, delete, or overwrite the data indicated in the warranty documents – in such cases, the warranty documents will be considered invalid.
    3.    Before using the purchased product, please read the user manual carefully and use the product only in accordance with the manufacturer’s instructions, corresponding to the product’s properties and intended use.
    4.    Even if the manufacturer has set a warranty period for the product of less than two years, the Buyer has the right to assert a claim against the Seller for non-conforming goods or services within two years from the date of purchase or receipt of the service.
    5.    Claims regarding the quality of the received product will be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), as well as according to regulatory Cabinet of Ministers Regulations No. 631 “Procedure for Submitting and Reviewing Consumer Claims Regarding Non-Conforming Goods or Services” (Cabinet Regulations No. 631).
    6.    In case the quality of the Product does not conform to the Agreement, the Buyer has the following rights according to PTAL norms:
6.1. If less than six months have passed since the purchase:
6.1.1. Request a reduction of the price of the Product;
6.1.2. Request the removal of the Product’s non-conformity;
6.1.3. Exchange the Product for an equivalent one;
6.1.4. Request the termination of the Agreement and a refund of the money paid;
If the non-conformity of the Product with the terms of the Agreement is minor and does not significantly affect the Buyer’s ability to use the Product, the Buyer cannot request the termination of the Agreement and a refund of the money paid.
6.2. If more than six months have passed since the purchase:
6.2.1. First, request the removal of the non-conformity (repair) of the Product or exchange the Product;
6.2.2. If repair or exchange cannot be reasonably done, request a reduction of the Product’s price or terminate the Agreement and receive a proportional refund of the money paid for the Product, taking into account the wear and tear of the Product;
If the non-conformity of the Product with the terms of the Agreement is minor and does not significantly affect the Buyer’s ability to use the Product, the Buyer cannot request the termination of the Agreement and a refund of the money paid.
    7.    We remind you that PTAL norms do not apply to cases where goods are purchased by legal entities.
    8.    To receive manufacturer’s warranty services, the Buyer must keep and present warranty documents and proof of purchase (EKA receipt, goods receipt, or lease agreement), as well as deliver the Product to the Seller. The Buyer covers the transportation costs.
    9.    To submit a claim for non-conforming goods or services, it is necessary to present proof of purchase (EKA receipt, goods receipt, or lease agreement), as well as deliver the Product to the Seller. If the Product is oversized or heavier than 10 kg, the Seller will arrange the delivery to the service center or, by agreement with the Seller, the Buyer will bear the Seller’s costs.
    10.    Warranty service will be provided faster if the Product is delivered directly to the service organization specified in the warranty documents. Alternatively, you can contact the justliving.lv online store service center at Pampalu iela, Riga, tel. 29494499, email: info@odiem.lv. Service center working hours: weekdays from 10:00 to 17:00.
    11.    We recommend that you back up your data before submitting computer equipment or mobile phones for service, as data may be irretrievably lost during service. Warranty service centers do not guarantee data preservation.
    12.    For computer equipment and other electronic products, please keep the packaging during the warranty period and, in case of a claim, submit the Product in its original packaging to avoid mechanical damage that could result in voiding the warranty.
    13.    Cleaning of mechanisms is not included in warranty service. Such a service can be provided upon client’s request for an additional fee.
    14.    Warranty service does not cover included accessories, batteries, connecting cables, vacuum cleaner bags and brushes, light bulbs, fuses, and other consumables that wear out during operation or installation.
    15.    Warranty service is not valid if the Product:
15.1. Has mechanical damage caused by the client,
15.2. Has damage where the cause is not attributable to the manufacturer or the seller, if it is found that the Product’s warranty seal or serial number has been damaged, there has been an entry into the product that is contrary to the instructions, and/or the Buyer has attempted to repair the damage himself,
15.3. Has damage caused by natural disasters, lightning, fire, flood, etc.,
15.4. Has damage caused by the entry of foreign objects, liquids, insects, etc.,
15.5. Has damage caused by the use of low-quality water (with increased calcium, chlorine, rust, or sand content),
15.6. Has damage caused by chemical substances,
15.7. Has damage caused by electrical voltage fluctuations or in case of damage due to mismatch of communication and cable parameters, as well as in other household factor cases (smoke, dust, humidity, etc.),
15.8. Has damage caused because the Product was not used in accordance with its user manual, was not stored and transported under the specified conditions, or in cases where the product was not installed according to the instructions,
15.9. Has damage caused because the Product was not used for its intended purpose or household appliances were used for professional purposes,
15.10. Uses non-standard power units, accessories, and spare parts, as well as consumables (cartridges, toners, etc.) that are not certified by the manufacturer for use with the specific Product, and if this has caused damage to the Product,
15.11. Has damage caused because pirated or inappropriate software was used in computer equipment or mobile phones,
15.12. Has not undergone regular service maintenance (applies to products for which such maintenance is necessary).
    16.    In cases where warranty service is not valid, but the client refuses to pay for repairs, the client must cover the diagnostic costs and receives a Service Center statement regarding the identified damage. If the client agrees to paid repair, the diagnostic costs are not incurred. If the client agrees to paid repair, the paid repair application form must be submitted. The Service Center is entitled to request full payment for the repair work before starting paid repairs.